I got in touch with HP and they dispatched out a new NIC. I rolled back the NIC driver to the most recent, and this made no difference. I remote-accessed the machine and found that I had a very difficult time keeping my remote session connected.but I checked tons of settings on the NIC driver and everything looked normal. However, her wifi icon in Windows doesn't show as 'disconnected' or 'no internet access.'
She then found that her web browsing was spotty at best. She could quit Outlook, restart it, and it would connect briefly to download her mail and send anything in her outbox, but within 10-30 minutes, it would go into 'trying to connect' again. The first symptom was with Outlook saying 'trying to connect' interminably. The wireless NIC is Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi Adapter.Ībout a month ago she was working from home, and found that her machine wouldn't stay connected to her home wifi. Works great both hardwired and on our office wifi.
The user's work-issued laptop is a fully patched, Win7 Pro HP Elitebook 840 G1 ultrabook.
